Common questions about HVAC service in Orlando.
The questions homeowners and property managers ask us most often, grouped by topic. Use the categories below to jump to repair, install, maintenance, or pricing — or call us if your question is not here.
About First Class
01Are you licensed and insured?+
Yes. First Class is fully licensed by the State of Florida and carries general liability and workers compensation insurance. Our license number is displayed in our footer and on every quote.
02Do you offer 24/7 emergency service?+
We dispatch emergency techs around the clock for no-cool and major leak calls. Standard service hours are 7 AM to 7 PM, Monday through Saturday.
Repair questions
01How quickly can you get to a no-cool call in Orlando?+
Same-day in almost every case during cooling season, and within 60 to 90 minutes for emergency dispatch. Florida summers are unforgiving — getting you cool is our top priority.
02Why is my AC running but not cooling?+
The most common causes are a dirty filter, a frozen evaporator coil, low refrigerant from a leak, a failed capacitor, or a clogged condensate line. A trained tech can diagnose and resolve most of these in a single visit.
03Should I repair or replace an older AC system?+
A good rule of thumb: if the repair cost times the age of the unit is more than $5,000, replacement is usually the better long-term move. We will give you a transparent comparison so you can make an informed choice.
New system & install questions
01How long does a typical AC installation take?+
A standard residential changeout — same location, same configuration — takes most of one day. Adding new ductwork, electrical upgrades, or going ductless can extend that to two days. We will give you a realistic schedule before we start.
02What size AC unit do I need?+
Sizing is not just about square footage — it depends on your insulation, ceiling height, window count, and Florida sun exposure. We perform a Manual J load calculation so you get a system sized correctly. Oversized units short-cycle and waste money; undersized units never keep up.
03Do you install ductless mini-splits?+
Yes. Mini-splits are an excellent choice for additions, garages, sunrooms, and older homes without ductwork. We install single-zone and multi-zone systems and handle all line-set, condensate, and electrical work.
Tune-ups & Comfort Club
01How often should I have my AC serviced in Florida?+
Twice a year is ideal for Central Florida — once in early spring before peak cooling, and once in fall. Our maintenance plan members get both visits plus priority scheduling and discounted parts.
02What does an AC tune-up include?+
A full tune-up covers refrigerant level check, electrical connections, capacitor and contactor testing, condensate line flush, evaporator and condenser coil inspection, blower amp draw, thermostat calibration, and a written report of findings.
Cost & financing questions
01Do you offer financing?+
Yes. We partner with multiple HVAC-specific lenders to offer 0% promotional financing on qualifying installations and longer terms with low fixed monthly payments. Pre-approval takes about 90 seconds and does not affect your credit.
02How much does a new AC system cost in Central Florida?+
A typical residential system installation in our area runs $6,500 to $12,500 depending on tonnage, efficiency rating (SEER2), and whether ductwork or electrical upgrades are needed. We provide flat-rate written quotes — no estimates that magically grow.
03Are quotes free?+
Replacement quotes are always free and include a Manual J load calculation. Diagnostic visits for repair carry a flat service-call fee that is waived if you proceed with the recommended repair.
Where we work
01What areas do you serve?+
We service Orlando, St. Cloud, Celebration, and the surrounding Central Florida communities — including Poinciana, Davenport, Hunters Creek, Buenaventura Lakes, and the Disney-area resort corridor. If you are unsure whether we cover your address, give us a call and we will check.
Talk to a real dispatcher.
Live dispatch 24/7. We will give you a straight answer, even if the answer is "not today."

